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Head of Quality and Care
NHS 24
Full-time
Aberdeen, Dundee, South Queensferry, Cardonald or Clydebank
Hybrid
£ 74,003
to
£ 79,164
Application closing date:
Feb 20, 2026
About the organisation
- As NHS Scotland's unique provider of a national tele-health and tele-care service, we are responsible for the delivery of health advice and information by telephone and online services to the population of Scotland 24 hours a day, 365 days a year. NHS 24 is a patient-focused service providing the people of Scotland with triage, advice, guidance, referral and information on health and healthcare services.
About the vacancy
- The post holder will lead and support services to work within a quality management framework, promoting a culture of quality performance, assurance, and improvement across NHS 24.
As well as this they will be responsible for strategic direction and operational management of the Clinical Governance, Quality Improvement & Evaluation and Patient Experience teams promoting an innovative approach to reducing harm and improving outcomes for patients within all healthcare settings. Ensuring we listen to those who experience and deliver our care and influence and affect change at executive, senior management clinical and service levels across the organisation ensuring that national and local requirements are delivered timeously and to the highest agreed quality standard. The post holder will support the whole system in the creation of a culture of continuous improvement in the safety and quality of care.
Key Responsibilities
- Ensure appropriate policies, procedures, processes and systems are in place for the management of clinical • risks facing the organisation.
• Develop, implement and evaluate a robust framework for Clinical Governance, ensuring that there are effective systems in place to meet Scottish Government Health Directorates, Healthcare Improvement Scotland standards for Clinical Governance and Risk Management, Professional regulatory bodies, legal and corporate governance requirements, working in partnership with internal services and external bodies to influence, develop and deliver continuous risk reduction, patient safety and quality improvement measures.
• Provide expert Clinical governance and Healthcare Quality advice and expertise to senior clinicians/managers and other relevant stakeholders.
• Provide expert knowledge/advice on matters relating to clinical governance, risk and incident related claims within the Board, ensuring that these issues remain a priority for Directors and Senior Managers.
• Ensure that best practice and areas of concern are reported systematically into the annual service, business and financial planning cycle.
• Ensure the Board complies with relevant legislation and accreditation requirements within the areas of accountability related to Clinical Governance & Healthcare Quality and Information Governance.
• Contribute to the development of NHS Scotland Clinical Governance, Quality Improvement and Patient Safety statutory and mandatory standards and advise the Executive Team regarding necessary actions to implement compliance or change in practice.
• Take an active role in the development of sector/national wide policies and strategies through regular liaison with senior staff both internally and externally and through involvement with Senior Clinical Governance professionals in other Boards and NHS HIS
Key Competencies
- Have evidence of advanced knowledge, expertise and experience in the field of professional nursing or other allied health profession, together with a broad knowledge of practice.
Evidence significant breadth and depth of clinical and managerial experience in multi-disciplinary services is essential, together with a sound grasp of the Scottish policy context.
Understand the principles and practice and the legal frameworks relating to risk management, investigations and mitigation in the context of governance and complaints within the NHS
Have experience of planning/delivering service change through multidisciplinary team working.
Desired Qualifications
- Be a Registered Nurse or Allied Health Professional with current valid registration and with experience of working within the NHS. Educated to SCQF level 11 or equivalent experience.
How to Apply
Please download the Job Pack and Person Specification for full details of NHS 24 and this opportunity as well as the Digital Candidate Application Guide which will support you in your application. We recommend that prior to application candidates read all the information provided in the Job Pack as it contains much of the information about NHS 24 and this vacancy to support a successful application.
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