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Senior People Services Advisor
NHS 24
Full-time
Cardonald
Hybrid
£ 41,608
to
£ 50,702
Application closing date:
Jan 9, 2026
About the organisation
- As NHS Scotland's unique provider of a national tele-health and tele-care service, we are responsible for the delivery of health advice and information by telephone and online services to the population of Scotland 24 hours a day, 365 days a year. NHS 24 is a patient-focused service providing the people of Scotland with triage, advice, guidance, referral and information on health and healthcare services.
About the vacancy
- As part of a 3-tier model of HR Service Delivery, the post holder will provide expert, comprehensive and professional Workforce related advice. The role will support policy implementation by providing advice and internal consultancy service relating to the full range of Workforce Policies, employment legislation and terms and conditions of service to managers and staff across NHS 24.
The post holder will also, using a computerised case management system manage a wide and varied range of cases and will participate in formal investigations and hearings to provide professional guidance and advice.
Key Responsibilities
- • Provide professional advice to managers and staff on HR issues including the interpretation and application of policy, procedure, conditions of service and payroll issues, in line with good practice, corporate practice and current employment legislation
• Advise and guide managers on the proactive case management of all aspects of employee relations which are highly sensitive, highly complex and contentious information
• Provide escalated (level 2/3) advice and guidance on people first enquiries responding to staff and management queries in line with key performance indicators in terms of time and satisfaction ratings.
• Lead organisational lessons learned sessions, ensuring efficiency and quality of ER processes is delivered. • Provide advice and guidance on service improvements ensuring that all recommended actions are and implemented as required.
• Work autonomously, providing excellent person-centred advice, support and assistance to managers and staff on a range of workforce issues, ensuring best practice and compliance with statutory legislation within agreed parameters escalating matters to the People Services Business Partner.
Key Competencies
- • Be an experienced HR advisor, preferably in the public sector, working. in an Employee Relations department (or similar), able to evidence high level of specialist knowledge, required for an exposed role.
• Hold a professional HR qualification ie Chartered membership of the Chartered Institute of Personnel and Development, preferably at MCIPD level.
• Be Organised, flexible and adaptable to changes in the work environment and associated workloads with ability to stay focused on tasks under pressure.
• Have excellent communication, influencing, mediation, project, and people management skills.
Desired Qualifications
- Educated to SCQF level 10 or equivalent experience
How to Apply
Please download the Job Pack and Person Specification for full details of NHS 24 and this opportunity as well as the Candidate Application Guide which will support you in your application. We recommend that prior to application candidates read all the information provided in the Job Pack as it contains much of the information about NHS 24 and this vacancy to support a successful application.
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